1. Introduction

Pause Botanica Inc ("we," "our," or "us") operates mobile applications and an e-commerce platform under the brand names Pause Menopause, Endii, and Luma (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By using any of our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect

Information you provide directly:

• Account information such as your name, email address, and password
• Health and wellness data you choose to log (e.g., symptoms, cycle data, supplement usage)
• Purchase information including shipping address and payment details (processed by third-party payment processors)
• Communications you send to us (e.g., support requests, feedback)

Information collected automatically:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, interactions within the app)
• Log data (IP address, browser type, access times, pages viewed)
• Crash reports and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Personalize your experience and deliver relevant content
• Process transactions and send related information (confirmations, invoices)
• Send you updates, security alerts, and support messages
• Conduct research and analysis to improve our products and services
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations

4. Health Data

Our Services may collect sensitive health-related information such as menstrual cycle data, menopause symptoms, endometriosis symptoms, and other wellness metrics. We treat this data with the highest level of care:

• Health data is encrypted both in transit and at rest
• We do not sell your health data to third parties
• We do not use your health data for advertising purposes
• You may request deletion of your health data at any time
• Health data is only shared with third parties when required by law or with your explicit consent

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third parties that perform services on our behalf (e.g., payment processing, hosting, analytics)
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, property, or safety of Pause Botanica Inc, our users, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

You may request deletion of your account and associated data at any time by contacting us at hello@pausebotanica.com.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Withdrawal of consent: Withdraw consent where processing is based on consent
• Objection: Object to certain processing activities

To exercise any of these rights, contact us at hello@pausebotanica.com.

9. Canadian Privacy Law (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to the ten fair information principles set out in PIPEDA, including accountability, identifying purposes, consent, limiting collection, limiting use, accuracy, safeguards, openness, individual access, and challenging compliance.

10. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app or on our website and updating the "Last updated" date above. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Pause Botanica Inc
Email: hello@pausebotanica.com
Phone: (647) 873-1649